How It Works

Step 1: Prepare For Your Telehealth Visit

You will receive a link via email and text several days before your scheduled appointment. Please complete the self-check-in process via either one of these methods as soon as you can, before your appointment. If you have not completed this in advance, your appointment may need to be rescheduled. If you have not received the link the day before your appointment, please check your SPAM folder. If you still do not see it, please send us a portal message so we can manually resend the link.

Step 2: Answer Our Check-In Phone Call

An office representative will call you 15 minutes before your scheduled appointment to complete your intake process. They will only call twice so be sure to have your phone nearby and turned on with the ringer up.

Step 3: Attend Your Telehealth Visit

You will need a smartphone or computer to access our online waiting room.
Once you click on the link you will need to type in your name and agree to join the encounter. This will alert the provider you are ready for your visit.

Frequently Asked Questions

Our telehealth service is an option for specific visit types and for specific patients. Sometimes, in-person visits are the best option for you, so we must schedule a face-to-face appointment in our office. Your provider will tell you if you are best treated in person or via telehealth.

Telehealth appointments need to be booked in advance. Your provider will tell you if you are best treated in person or via telehealth.

Telemedicine is appropriate for various care needs, such as follow-up visits, chronic disease management, medication management, and reviewing tests or lab results. If you’re unsure if a virtual visit is a good option, message us through your Patient Portal or ask your provider at your next appointment.

Most major commercial and Medicaid health plans cover telehealth visits the same way they cover in-person visits. Austin Neuromuscular Center checks for eligibility and benefits for each patient before each visit.

All co-pays, co-insurance amounts, deductible amounts, and outstanding account balances will need to be collected prior to you moving into the “virtual waiting room”. These amounts vary per insurance policy but will be the same as if you were coming into our office.

Please call our clinic at 512-920-0140 if you have any questions.