How It Works
Step 1: Request a Telehealth Visit
Call us at 512-920-0140 to schedule a telehealth appointment.
Step 2: Prepare For Your Telehealth Visit
If you are signed up to receive emails and/or text messages from our office, please complete the self-check-in process as soon as you receive the link. If not, we can do this on the day of your appointment.
Step 3: Answer Our Check-In Phone Call
An office representative will call you 15 minutes before your scheduled appointment to complete your intake process. They will only call twice so be sure to have your phone nearby and turned on with the ringer up.
Step 4: Attend Your Telehealth Visit
You will need a smartphone or computer to access our online waiting room.
Once you click on the link you will need to type in your name and agree to join the encounter. This will alert the provider you are ready for your visit.
Frequently Asked Questions
Our telehealth service is an option for most patients. Sometimes in-person visits are the best option for you in which case we will need to schedule a face-to-face appointment in our office.
Telehealth appointments need to be booked in advance. Our office hours are 8 am to 4:30 pm Monday through Friday.
Telemedicine is appropriate for a variety of care needs such as follow up visits, chronic disease management, medication management and reviewing tests or lab results. If you’re unsure if a virtual visit is a good option for you, call us at 512-920-0140.
Most major commercial and Medicaid health plans cover telehealth visits the same way they cover in-person visits. Austin Neuromuscular Center checks for eligibility and benefits for each patient before each visit.
All co-pays, co-insurance amounts, deductible amounts, and outstanding account balances will need to be collected prior to you moving into the “virtual waiting room”. These amounts vary per insurance policy but will be the same as if you were coming into our office.